Troubleshooting

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Contents

Tagging

Why can't I add or remove tags?

If you haven't signed in to eHive you may find that you can't add tags for certain records. This is because the Account Holder for those records has set the security so that only users signed in to eHive can add tags. If you sign in to eHive you will be able to add tags to your own records and to other records where tagging is allowed.

If you don't have an eHive account, you will need to sign up before you will be able to add tags for those records.

How can I stop people tagging my records?

In the Your Preferences section of Your Profile, you can set your tagging options.  By selecting 'Allow tagging by users belonging to this account', you are preventing other users from tagging your records.  For more details on your account settings, refer to Your Profile.

Comments

Why can't I add a comment?

If you haven't signed in to eHive you may find that you can't add a comment to certain records.  This is because the Account Holder for those records has set security so that only users signed in to eHive can add comments.  If you sign in to eHive you will be able to add comments to your own records and to other records where commenting is allowed.  If you don't have an eHive account, you will need to sign up before you will be able to add comments to some records.

How can I stop other people from commenting on my records?

In the Your Preferences section of Your Profile, you can set your commenting options.  By selecting 'Allow users belonging to this account to make comments', you are preventing other users from commenting on your records.  For more details on your account settings, refer to Your Profile.

Security

What if I forget my eHive ID and password?

Your eHive ID was emailed to your designated email address when you signed up, and should be kept somewhere safe and secure for future reference. 

If you have forgotten your eHive ID go to the Sign In page and click on the link 'Send my eHive ID to my email address'.  This will take you to another page where you will be prompted to enter your sign up email address.  Your eHive ID will be sent to the sign up email address you provided.

If you have forgotten your password go to the Sign In page and click on the link 'Send my password to my email address'.  This will take you to another page where you will be prompted to enter your eHive ID and sign up email address.  You will be sent a link to reset your password, and you will be asked a security question before you type in your new passowrd.  Your old password will not be sent to your email address for security reasons.

How can I change my eHive ID?

Sorry you can't.  Your eHive ID is unique and cannot be changed.

What name am I seen as online?

Your eHive ID is not displayed at any time to anyone other than you.  It is part of your sign in details and should not be disclosed to anyone. 

Your Public Profile Name is your eHive account name.  This is a name you can choose yourself and is what people see when they search for your account.  There is also a Short Name for your account in case your official name is long. 

When you add a comment to a record, your Preferred Display Name will accompany it if you are an eHive account holder.  If you do not have an eHive account you may enter a name to accompany your comment. 

Why was I no longer signed in when I returned to my computer?

If you sign in to your account and then leave your computer untouched for 30 mins, eHive will automatically sign you out.  When you return to your computer it will appear as if you are still signed in, but when you click on a tab, link or button eHive will prompt you to sign in again. 

My Account

How do I delete my Account?

If you would like to close your account, email us at info@ehive.com


Cataloguing Objects

What can I do if I can't find the field I am looking for?

Object fields are divided into the different cataloguing screens.  Many fields are common for all the cataloguing screens, while other fields are specific to a certain cataloguing screen.  The Specimen Category field, for example, appears in the Natural Science and Archaeology cataloguing screens but not in the other screens.

If you can't find the field you are looking for, check to make sure that you are in the correct cataloguing screen.  You can do this by checking the heading at the top of your cataloguing screen.  You will see an object type, such as Art or History.

To review all the various fields that appear in the cataloguing screens, please refer to the Help topic on Create Screens.

We are currently working on expanding the fields that are available in eHive.  In the future, fields will be available for detailed acquisition, administration, condition and treatment data.  If you have a request for a particular field, please make a suggestion on the eHive Forum

How do the pick list fields work?

Pick list fields enable you to create and use a standard set of terms.  This helps ensure that common terms are entered consistently.  New terms can be added at any time, and once terms have been created they will be available every time you access that particular field. 

The following steps outline what you need to do to create a new term in a pick list field

1. Click on the Term Pick List button
2. This will take you to the Term Pick List window. 
3. Click on the New Term button. Enter your new term in the Term field. You will now see your term in the term list.

Selecting terms

Either:

Type directly in the field. The 100 most used matches are shown, with a link to go to the Term Pick List to see all terms.

or

Pick a term from the Term Pick List window by highlighting it, then clicking on the Use Selected Term button.

Renaming terms

Use the Edit button on the Term Pick List window. You can only rename a term to a name not already in use.

Deleting terms

Use the Delete button on the Term Pick List window. You can only delete terms that are not in use. You can see the records that currently link to a term from the Linked Records column.

NOTE: If you restore a deleted record that links to a deleted term, then the deleted term will also be restored.

Why can't I save my record?

If you are getting an error message when you are trying to save an object record such as "Not all the data entered is valid, please correct all errors", look for a red exclamation point icon next to a field. If you hover your cursor over the exclamation point icon, a tool tip explaining the error will appear.

Viewing Records

Why don't I see my recently published records on my Public Profile page or on my Community page?

Recently published records currently take 24 hours to appear on your Public Profile page or on one of your Community pages.  Your object records will be available right away on your homepage (once you've signed in to eHive).

How do I refine my search?

When you search for content on eHive, you might find that you are getting either more or less results than you would like.  You can structure your search in a variety of ways so that you are getting exactly the results you are looking for.  Please see the topic on searching for further details.

How can I sort my results?

You can sort your results by clicking on the Sort Records tool in the Tools section.  For further details on sorting, please see the topic on Sorting Records

Why do my images appear fuzzy when I click on them to enlarge them?

Your images must be at least 1000 pixels along the longest side in order to look clear when in the detailed view (enlarged).  You can check what the size of your image is before you upload it by right clicking on the image and selecting 'properties'.  The size may be listed in the resulting window, or you may have to choose the 'details' tab of that window to see the size, or dimensions, of your image.  An image just under 1000 pixels will still appear of reasonable quality when enlarged, however uploading anything less than 400 pixels is not recommended.

Reporting Issues

How do I request a new feature?

To request a new feature, please post your suggestion on the eHive Forum

How do I report a bug?

To report a bug, please post your comments on the eHive Forum

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